# genopalate-inc

> Public Help Center articles for genopalate-inc.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [How can I access my raw DNA data if I no longer have access to the original provider?](https://genopalate.gorgias.help/en-US/how-can-i-access-my-raw-dna-data-if-i-no-longer-have-access-to-the-original-provider-2131808.md): If you have previously uploaded your raw DNA data file to our platform, you may need to verify your identity by confirming your birthdate to access this data. If your raw DNA data was originally sourced from 23andMe or AncestryDNA, we recommend conta
- [How do I resolve login issues on my account?](https://genopalate.gorgias.help/en-US/how-do-i-resolve-login-issues-on-my-account-2131809.md): To resolve login issues, please ensure that you are using the correct email address associated with your GenoPalate account, and that you enter it using all lowercase letters. If you have forgotten your password, you can reset it by clicking on the '
- [How can I upload my 23andMe DNA results to my account?](https://genopalate.gorgias.help/en-US/how-can-i-upload-my-23andme-dna-results-to-my-account-2131810.md): To upload your 23andMe DNA results, you will need to log in to your online GenoPalate account. Once logged in, you can proceed with uploading your raw data file. If you are unsure of the email associated with your account, please verify your account
- [Why is my order not showing up on my account?](https://genopalate.gorgias.help/en-US/why-is-my-order-not-showing-up-on-my-account-2131811.md): If your order is not displayed in your account, it could be due to various reasons. For instance, your sample might have already reached our lab, and we typically send an email regarding your results once they are ready. On average, it takes a specif
- [What if I haven't received my test report yet?](https://genopalate.gorgias.help/en-US/what-if-i-havent-received-my-test-report-yet-2131812.md): If you do not see your test report or only see certain parts of it, such as the foods index and nutrition label, please ensure that your report has indeed been delivered. You can log into your account at the designated website using your email addres
- [How can I confirm if my account information is correct?](https://genopalate.gorgias.help/en-US/how-can-i-confirm-if-my-account-information-is-correct-2131813.md): If you have questions about the status of your account or if your information is correctly registered, we are here to assist. You can reach out to us directly, and we can verify by checking your account details, such as confirming that your barcode i
- [What should I do if I received a confusing message about barcode registration?](https://genopalate.gorgias.help/en-US/what-should-i-do-if-i-received-a-confusing-message-about-barcode-registration-2131814.md): If you receive a confusing message about your barcode registration, please discard it. This might happen occasionally, and we apologize for any confusion it may cause. If you have further questions regarding the status of your registration or account
- [What is the science behind GenoPalate?](https://genopalate.gorgias.help/en-US/what-is-the-science-behind-genopalate-2131846.md): We analyze over 150 genetic markers that influence how your body metabolizes different nutrients. We then combine your genetic results with research on nutritional genomics to determine your recommended intake level for carbohydrates, protein, fat, v
- [How do you make the connection between my genes and nutrition recommendations?](https://genopalate.gorgias.help/en-US/how-do-you-make-the-connection-between-my-genes-and-nutrition-recommendations-2132009.md): GenoPalate uses curated evidence-based scientific literature to identify and validate gene-nutrition impactful relationships. GenoPalate further evaluates and scores the strength of these relationships in relation to metabolic health outcomes and use
- [What is a genotype?](https://genopalate.gorgias.help/en-US/what-is-a-genotype-2132011.md): You have two copies of each gene, one from your mom and one from your dad. Your genotype refers to the two nucleotides (A, C, G, or T) found at the same location on each copy of a gene.
- [What is the process of providing my DNA information?](https://genopalate.gorgias.help/en-US/what-is-the-process-of-providing-my-dna-information-2132013.md): We collect a saliva sample using a saliva swab to gather your DNA information. After purchasing, you will receive a kit with everything you need for the sample collection.
- [What happens to my DNA sample at the lab?](https://genopalate.gorgias.help/en-US/what-happens-to-my-dna-sample-at-the-lab-2132014.md): Our lab, which is certified by the Clinical Laboratory Information Amendment (CLIA), extracts the DNA from your saliva. Your DNA then goes onto what’s called a microarray. This array reveals your genotype for nutrition-related biomarkers, which we an
- [What nutritional insights will my DNA analysis provide me?](https://genopalate.gorgias.help/en-US/what-nutritional-insights-will-my-dna-analysis-provide-me-2132016.md): Optimize Your Nutrition - Discover your genetically-based needs for 23 different nutrients. Uncover Sensitivities - See whether you may be sensitive to lactose or gluten and how fast your body processes alcohol and caffeine. Better Manage Stress - Le
- [Can this report detect my food allergies?](https://genopalate.gorgias.help/en-US/can-this-report-detect-my-food-allergies-2132018.md): GenoPalate does not provide recommendations for food allergies. DNA, on its own, is not the right biologic marker to assess food, or other allergies. Allergic reactions begin in your immune system and can be further influenced by numerous factors, in
- [I struggle with my weight, can GenoPalate help with this?](https://genopalate.gorgias.help/en-US/i-struggle-with-my-weight-can-genopalate-help-with-this-2132019.md): Because weight is influenced by a number of factors, GenoPalate cannot guarantee weight loss. We provide you with nutrition and food recommendations, based on your genes, to help you eat better for a healthier life.
- [I’m a diabetic, can I still use GenoPalate’s product?](https://genopalate.gorgias.help/en-US/i%E2%80%99m-a-diabetic-can-i-still-use-genopalate%E2%80%99s-product-2132020.md): While your GenoPalate recommendations are personalized based on many factors including your genes, age, gender, and food preferences, they are currently not influenced by current health conditions or modifications. While GenoPalate provides sound evi
- [Are you doing nutrigenomic research at GenoPalate?](https://genopalate.gorgias.help/en-US/are-you-doing-nutrigenomic-research-at-genopalate-2132021.md): We are! Research is a new program that we have started at GenoPalate and we urge you to participate in it. This study may not benefit you directly, but your participation will add value in enhancing the knowledge and understanding between genetics, h
- [What is the purpose of this study?](https://genopalate.gorgias.help/en-US/what-is-the-purpose-of-this-study-2132378.md): Our goal is to create a research environment of studying personalized nutrition at GenoPalate. We plan to create a quality knowledge base for fostering and supporting scientific research, as well as innovative solutions to health and nutrition.
- [What will I be asked to do if I participate?](https://genopalate.gorgias.help/en-US/what-will-i-be-asked-to-do-if-i-participate-2132380.md): When you give us your consent for participation, we will use your de-identified genomic data, along with the information you share with us through questionnaires and surveys, in our research.
- [How do I give my consent?](https://genopalate.gorgias.help/en-US/how-do-i-give-my-consent-2132381.md): Please give your consent by checking the box “I have read this document and I give consent” provided at the end of the consent form in your GenoPalate account.
- [What is the cost that you could incur? Who is sponsoring this research?](https://genopalate.gorgias.help/en-US/what-is-the-cost-that-you-could-incur-who-is-sponsoring-this-research-2132415.md): You will not be charged for participating in this program. GenoPalate will cover the cost of this research.
- [What will happen to my sample and/or data?](https://genopalate.gorgias.help/en-US/what-will-happen-to-my-sample-andor-data-2132417.md): We will keep your data secured in our database for 10 years from the date the data is collected from you. At the end of this time period, your sample will be discarded and your data will be deleted from our research database.
- [How is my data protected and kept private?](https://genopalate.gorgias.help/en-US/how-is-my-data-protected-and-kept-private-2132418.md): In order to protect your data, the files of the genotyped data that are de-identified are stored in a secure server at GenoPalate, which can only be accessed by GenoPalate researchers. This data will not be sold.
- [Will the GenoPalate research team contact me in the future?](https://genopalate.gorgias.help/en-US/will-the-genopalate-research-team-contact-me-in-the-future-2132420.md): We may contact you if we feel that we need additional details regarding your family, your lifestyle, and your behavioral choices.
- [I am not comfortable answering some of the questions related to the research?](https://genopalate.gorgias.help/en-US/i-am-not-comfortable-answering-some-of-the-questions-related-to-the-research-2132421.md): You can skip those questions, please only answer the questions you are comfortable with.
- [Do I have any alternatives to participating in this study?](https://genopalate.gorgias.help/en-US/do-i-have-any-alternatives-to-participating-in-this-study-2132422.md): This study is for research purposes only to help us further explore how certain genetic variants impact overall health. You may opt-out of this study at any time. There are no negative consequences for not participating or opting out of this study
- [I opted for yes/give my consent now I want to change my mind, what do I do?](https://genopalate.gorgias.help/en-US/i-opted-for-yesgive-my-consent-now-i-want-to-change-my-mind-what-do-i-do-2132424.md): Please log into “my account” then click on “change your consent” to opt out.
- [Whom should I contact if I have any questions?](https://genopalate.gorgias.help/en-US/whom-should-i-contact-if-i-have-any-questions-2132426.md): If you have any questions, please contact us at research@genopalate.com.
- [What is biobanking?](https://genopalate.gorgias.help/en-US/what-is-biobanking-2132035.md): A biobank is a repository where DNA samples are stored and then used later for analyses using advanced technologies for research purposes.
- [Do I have to participate in biobanking?](https://genopalate.gorgias.help/en-US/do-i-have-to-participate-in-biobanking-2132036.md): Individuals who purchase the GenoPalate kit have the option to participate in biobanking their sample, but it is not mandatory.
- [What will I be asked to do if I enroll in biobanking?](https://genopalate.gorgias.help/en-US/what-will-i-be-asked-to-do-if-i-enroll-in-biobanking-2132429.md): As of now, you do not have to do anything. We have the isolated DNA from the sample you have provided. With your consent, these samples will be stored and can be used for analyses in the future.
- [Will I be charged for enrolling in biobanking with the GenoPalate laboratory?](https://genopalate.gorgias.help/en-US/will-i-be-charged-for-enrolling-in-biobanking-with-the-genopalate-laboratory-2132430.md): No, biobanking your DNA sample is a free service offered to you by GenoPalate.
- [Where will you store my DNA samples?](https://genopalate.gorgias.help/en-US/where-will-you-store-my-dna-samples-2132431.md): We will securely store your DNA sample at our Clinical Laboratory Improvement Amendments (CLIA)-certified and College of American Pathology (CAP)-accredited laboratory.
- [Do I have the option to withdraw from biobanking?](https://genopalate.gorgias.help/en-US/do-i-have-the-option-to-withdraw-from-biobanking-2132432.md): Yes, you can withdraw from biobanking your sample with the GenoPalate laboratory. There are no negative consequences for opting out.
- [I opted for yes/give my consent now I want to change my mind, what do I do?](https://genopalate.gorgias.help/en-US/i-opted-for-yesgive-my-consent-now-i-want-to-change-my-mind-what-do-i-do-2132434.md): Please log into “my account” then click on “change your consent” to opt out of biobanking.
- [I still have questions, what should I do?](https://genopalate.gorgias.help/en-US/i-still-have-questions-what-should-i-do-2132435.md): Please email us at research@genopalate.com and we will get back to you soon.
- [I just purchased my GenoPalate Report using existing data, now what do I do?](https://genopalate.gorgias.help/en-US/i-just-purchased-my-genopalate-report-using-existing-data-now-what-do-i-do-2132348.md): Please create your GenoPalate account using your order number and product code.
- [How do I upload my existing genomic data from 23andMe?](https://genopalate.gorgias.help/en-US/how-do-i-upload-my-existing-genomic-data-from-23andme-2132352.md): 1. Go to www.23andme.com. 2. Log into your personal account with 23andMe. 3. Click on your name in the upper right hand corner. 4. Go to BROWSE RAW DATA Click on DOWNLOAD Click SUBMIT REQUEST. 5. You will receive an email (within an hour) when your D
- [How do I upload my existing genomic data from AncestryDNA?](https://genopalate.gorgias.help/en-US/how-do-i-upload-my-existing-genomic-data-from-ancestrydna-2132355.md): 1. Go to www.ancestry.com. 2. Log into your personal account with Ancestry.com. 3. Under the “DNA” tab Click YOUR DNA RESULTS SUMMARY. 4. Click on SETTINGS On the right side Click DOWNLOAD RAW DNA DATA. 5. Enter your password and click confirm. 6. Yo
- [Can I purchase my GenoPalate Report with existing genomic data if I haven't received my results from 23andMe or AncestryDNA yet?](https://genopalate.gorgias.help/en-US/can-i-purchase-my-genopalate-report-with-existing-genomic-data-if-i-havent-received-my-results-from-23andme-or-ancestrydna-yet-2132356.md): You can definitely purchase your GenoPalate Report without receiving your raw DNA data file from 23andMe or AncestryDNA. Your GenoPalate account never expires.
- [What file format should my genomic data be in? How do I get my data in this format?](https://genopalate.gorgias.help/en-US/what-file-format-should-my-genomic-data-be-in-how-do-i-get-my-data-in-this-format-2132358.md): Your file can be in .zip or .txt format when uploading to your GenoPalate account. To get it in this format, please go to your AncestryDNA or 23andMe account and request your raw DNA data file. They will then send you an email where you can download
- [I have genetic data that is not from 23andMe or AncestryDNA, can you use this to generate my report?](https://genopalate.gorgias.help/en-US/i-have-genetic-data-that-is-not-from-23andme-or-ancestrydna-can-you-use-this-to-generate-my-report-2132359.md): Data that is not from 23andMe or AncestryDNA does not provide us with the information to generate a GenoPalate nutritional DNA analysis because different genetics companies analyze different genetic variants. You can purchase our DNA kit to get your
- [How do I register my kit?](https://genopalate.gorgias.help/en-US/how-do-i-register-my-kit-2132360.md): Please visit https://account.genopalate.com/register and create your account using your personal information, your order number, and your product code. Your order number is the number located in your confirmation email starting with the letter “S”. Y
- [Where can I find my product code?](https://genopalate.gorgias.help/en-US/where-can-i-find-my-product-code-2132361.md): Your product code is the 7 digit number sent to you in an email after purchase. If you no longer have that email, please contact us at hello@genopalate.com.
- [What do I do if I forgot to register my barcode before sending my saliva sample to the lab?](https://genopalate.gorgias.help/en-US/what-do-i-do-if-i-forgot-to-register-my-barcode-before-sending-my-saliva-sample-to-the-lab-2132362.md): No worries! Please reach out to our customer support team as soon as possible at hello@genopalate.com.
- [Why do I have to complete a questionnaire during account creation?](https://genopalate.gorgias.help/en-US/why-do-i-have-to-complete-a-questionnaire-during-account-creation-2132363.md): These questions are designed to learn more about you and your unique needs so that we can continue to deliver to you the most personalized nutrition experience possible, now and in the future.
- [Do I have to participate in genetic nutrition research?](https://genopalate.gorgias.help/en-US/do-i-have-to-participate-in-genetic-nutrition-research-2132365.md): Participating in GenoPalate's genetic nutrition research is completely voluntary. You may choose to withdraw from participating in GenoPalate research at any time.
- [Do I have to participate in biobanking?](https://genopalate.gorgias.help/en-US/do-i-have-to-participate-in-biobanking-2132367.md): Only GenoPalate customers who have purchased the GenoPalate DNA kit have the option to participate in biobanking. Choosing to participate is voluntary and you may choose to withdraw and have your sample destroyed at any time.
- [What types of questions are you asking me?](https://genopalate.gorgias.help/en-US/what-types-of-questions-are-you-asking-me-2132368.md): The GenoPalate onboarding questions cover numerous diet and health-related domains relating to personal health goals, health beliefs, environment, lifestyle, and behaviors.
- [Why are you asking me questions during account registration?](https://genopalate.gorgias.help/en-US/why-are-you-asking-me-questions-during-account-registration-2132371.md): These questions will be used to further personalize your GenoPalate experience. By answering a series of questions related to health goals, health beliefs, environment, lifestyle, and behaviors, the content provided to you including insights, action
- [How will you use my answers?](https://genopalate.gorgias.help/en-US/how-will-you-use-my-answers-2132372.md): The answers to these questions may be used in the future to help you establish energy or calorie needs, personalize health goals, identify preferences, make recommendations, and provide customized content and notifications.
- [Are my answers to these questions shared?](https://genopalate.gorgias.help/en-US/are-my-answers-to-these-questions-shared-2132373.md): We do not share any identifiable information from these answers with any 3rd parties.
- [How do these questions impact my results?](https://genopalate.gorgias.help/en-US/how-do-these-questions-impact-my-results-2132375.md): These questions may be used in the future to create recommendations that take into account your dietary preferences, health goals, energy needs, and dietary habits.
- [I have not received my results yet, why are you asking me these questions?](https://genopalate.gorgias.help/en-US/i-have-not-received-my-results-yet-why-are-you-asking-me-these-questions-2132376.md): Your answers to questions such as age and gender directly influence the recommendations that you will receive. For existing customers, the onboarding process will help us better customize your recommendations in the future as well as give you the opp
- [What parameters have been put in place to protect and secure my DNA data?](https://genopalate.gorgias.help/en-US/what-parameters-have-been-put-in-place-to-protect-and-secure-my-dna-data-2132438.md): Your DNA is completely de-identified and encrypted in our database. This means that no outside affiliate can get to your DNA and that your personal information has been unattached from your DNA.
- [What happens to my DNA after my report is generated?](https://genopalate.gorgias.help/en-US/what-happens-to-my-dna-after-my-report-is-generated-2132440.md): Your genetic material is carefully disposed of after it has been used to generate your report. Our lab handles this in compliance with CLIA standards.
- [What can I do to keep my account safe?](https://genopalate.gorgias.help/en-US/what-can-i-do-to-keep-my-account-safe-2132441.md): We ask you to be responsible for safeguarding your password and other authentication information you use with GenoPalate.
- [Is the existing genetic data upload secure?](https://genopalate.gorgias.help/en-US/is-the-existing-genetic-data-upload-secure-2132442.md): Our upload is SSL encrypted, keeping your file private and integral.
- [How do you use my existing genetic data?](https://genopalate.gorgias.help/en-US/how-do-you-use-my-existing-genetic-data-2132443.md): Your DNA is analyzed on what is called a microarray. These arrays measure hundreds of thousands of genetic variants. Companies then analyze the variants specific to the product that they are offering. At GenoPalate, we analyze the variants that relat
- [Once I receive my GenoPalate genetic nutrition results, can I have my DNA data and GenoPalate account deleted?](https://genopalate.gorgias.help/en-US/once-i-receive-my-genopalate-genetic-nutrition-results-can-i-have-my-dna-data-and-genopalate-account-deleted-2132444.md): If you’d like, you can request a deletion of your GenoPalate account and DNA data once receiving your genetic nutrition analysis. Please remember that if you request this, you will not receive complimentary product updates to your results in the futu
- [Where can I get more information on GenoPalate’s privacy and security policies?](https://genopalate.gorgias.help/en-US/where-can-i-get-more-information-on-genopalate%E2%80%99s-privacy-and-security-policies-2132445.md): You can take a look at our privacy and security highlights [here.]
- [How do you make recipes based on my DNA analysis?](https://genopalate.gorgias.help/en-US/how-do-you-make-recipes-based-on-my-dna-analysis-2132446.md): Your recipes are built just for you, from the foods that match best with your food recommendations. Our team of nutrition professionals create your delicious and unique recipes. Learn more by clicking here.
- [Do you account for food restrictions/preferences when curating recipes?](https://genopalate.gorgias.help/en-US/do-you-account-for-food-restrictionspreferences-when-curating-recipes-2132447.md): Yes, we take your dietary preferences and restrictions into account when creating your Personalized Recipes
- [How long does it take to receive my Personalized Recipes?](https://genopalate.gorgias.help/en-US/how-long-does-it-take-to-receive-my-personalized-recipes-2132448.md): Your recipes will be delivered to you via email within 10-13 business days once you receive your GenoPalate nutritional genetic analysis.
- [Where can I view my Personalized Recipes?](https://genopalate.gorgias.help/en-US/where-can-i-view-my-personalized-recipes-2132449.md): Your recipes will be delivered to your GenoPalate account, viewable in both the online and mobile app under the "Recipes" tab.
- [What is the difference between the DNA Kit and Existing Data products?](https://genopalate.gorgias.help/en-US/what-is-the-difference-between-the-dna-kit-and-existing-data-products-2132567.md): Both the DNA Kit and the Existing Data provide you with a GenoPalate genetic nutrition analysis. The difference is in how you provide your DNA. If you have done 23andMe or AncestryDNA, you can upload existing data. If you have not done either of thos
- [What will I get in my genetic nutrition analysis?](https://genopalate.gorgias.help/en-US/what-will-i-get-in-my-genetic-nutrition-analysis-2132844.md): Your GenoPalate report includes your results for important genetic variants related to nutrition as well as your recommended intake of carbohydrates, protein, fats, vitamins and minerals. You will also receive a list of "Your Foods". These 100+ foods
- [How long will it take for me to get my genetic nutrition analysis?](https://genopalate.gorgias.help/en-US/how-long-will-it-take-for-me-to-get-my-genetic-nutrition-analysis-2132894.md): If you purchased with existing DNA data, your genetic nutrition analysis will be ready within 24 hours of data file upload. If you purchased through our DNA Kit, your report will be ready within 4-6 weeks of purchase.
- [How will I receive my genetic nutrition analysis?](https://genopalate.gorgias.help/en-US/how-will-i-receive-my-genetic-nutrition-analysis-2132904.md): Once your GenoPalate analysis is ready, it will be available in your online GenoPalate account. We'll email you as soon as it is ready.
- [How many food recommendations will I receive in my genetic nutrition analysis?](https://genopalate.gorgias.help/en-US/how-many-food-recommendations-will-i-receive-in-my-genetic-nutrition-analysis-2132905.md): Your results will contain food recommendations for all major food groups, broken down into 16 subcategories. Your will receive a total of over 100 foods that are healthiest for you, based on your genes.
- [Can I purchase the analysis as a gift?](https://genopalate.gorgias.help/en-US/can-i-purchase-the-analysis-as-a-gift-2132906.md): If you’d like to purchase one of our DNA products or programs for someone else, simply place a unique order on behalf of the gift recipient. Gift cards are also available.
- [What if I have further questions after receiving my results?](https://genopalate.gorgias.help/en-US/what-if-i-have-further-questions-after-receiving-my-results-2132907.md): We offer a free group consultation with one of our registered dietitians after you’ve received your results to help further explain them and put them into action! To sign up for yours, please login to your online GenoPalate account.
- [Where do I go to purchase my GenoVit Personalized Supplements?](https://genopalate.gorgias.help/en-US/where-do-i-go-to-purchase-my-genovit-personalized-supplements-2132909.md): Please visit your online GenoPalate account to purchase.
- [If I have any questions about my supplement formula or my supplement subscription, where do I go?](https://genopalate.gorgias.help/en-US/if-i-have-any-questions-about-my-supplement-formula-or-my-supplement-subscription-where-do-i-go-2132910.md): If you have questions about your formula or subscription, please email us at hello@genopalate.com and a member of our nutrition team would be happy to help. If you had subscribed to our previous personalized supplements solution through VitaminLab, p
- [When will my report be available after purchase?](https://genopalate.gorgias.help/en-US/when-will-my-report-be-available-after-purchase-2132912.md): After you receive your results you will be able to view this report. However if you purchase it as an add-on, please log out of your online GenoPalate account and back in to view this report.
- [How come I can't see this report in the online web version?](https://genopalate.gorgias.help/en-US/how-come-i-cant-see-this-report-in-the-online-web-version-2132913.md): With the powerful insights contained in our new EIR panel, we wanted to make them available as soon as possible. By making this report only available on mobile, we were able to share our knowledge faster. However, we know that not everyone has access
- [What is the science behind this panel/What do I get?](https://genopalate.gorgias.help/en-US/what-is-the-science-behind-this-panelwhat-do-i-get-2132915.md): This panel is based on evidence-based peer-reviewed research that demonstrates a strong association between certain genotypes and traits that are related to how an individual makes certain food choices or their predisposition to how they eat, includi
- [Are these results personalized to me?](https://genopalate.gorgias.help/en-US/are-these-results-personalized-to-me-2132916.md): Our expert-curated tips are based on your genes as well as the behavior you currently engage in. Understanding your eating habits can help you make more informed decisions and further personalize your diet.
- [What is the science behind this panel/What do I get?](https://genopalate.gorgias.help/en-US/what-is-the-science-behind-this-panelwhat-do-i-get-2132917.md): Our Stress Insight Report includes five core domains that provide information regarding how your genes influence your reaction to certain stressful triggers such as major life events or social stressors. Additionally, you will gain more understanding
- [Do genes influence your stress?](https://genopalate.gorgias.help/en-US/do-genes-influence-your-stress-2132918.md): Genetic variations in your DNA, called Single Nucleotide Polymorphisms (SNPs) affect the hormones and enzymes responsible for your psychological and physical responses. Certain genetic variants are linked to an elevated response to stressful events o
- [Will this help me lose weight or improve my overall health?](https://genopalate.gorgias.help/en-US/will-this-help-me-lose-weight-or-improve-my-overall-health-2132919.md): This may help you to make more informed decisions or certain modifications to your dietary habits, however, the current GenoPalate Insight Reports are not a weight loss program or other health intervention.
- [How do I schedule my 1-on-1 consultation?](https://genopalate.gorgias.help/en-US/how-do-i-schedule-my-1-on-1-consultation-2132920.md): After you receive your results, you will receive an email with instructions on how to schedule your initial consultation via the Healthie app.
- [What can I expect to get out of my initial consultation?](https://genopalate.gorgias.help/en-US/what-can-i-expect-to-get-out-of-my-initial-consultation-2132921.md): During your first consultation with a GenoPalate Registered Dietitian, you’ll work together to analyze your test results and create actionable steps to tackle your personal health goals. Our RDs can go over your food list, hydration, exercise, and sl
- [How long do I have to complete my 1-on-1 consultations?](https://genopalate.gorgias.help/en-US/how-long-do-i-have-to-complete-my-1-on-1-consultations-2132922.md): You will have up to six months from date of purchase to schedule and complete your consultation(s).
- [Does my GenoPalate order qualify for FSA/HSA reimbursement?](https://genopalate.gorgias.help/en-US/does-my-genopalate-order-qualify-for-fsahsa-reimbursement-2132923.md): The IRS permits HSA/FSA accounts to reimburse "medical expenses" which generally include "amounts paid ... for the diagnosis, cure, mitigation, treatment or prevention of disease, or for the purpose of affecting any structure or function of the body.
- [How much of my GenoPalate purchase is FSA/HSA eligible?](https://genopalate.gorgias.help/en-US/how-much-of-my-genopalate-purchase-is-fsahsa-eligible-2132924.md): Depending on your personal circumstances, some or all of the cost for your GenoPalate purchases may be reimbursable through your HSA/FSA account, although, we recommend you consult with your personal tax advisor before moving forward.
- [Do Dietitian Consultations or Personalized Supplements qualify for reimbursement?](https://genopalate.gorgias.help/en-US/do-dietitian-consultations-or-personalized-supplements-qualify-for-reimbursement-2132925.md): The IRS treats dietitian services and supplements as medical expenses only in very limited circumstances. While we believe consultation with our dietitians and supplements add significant practical value to your test results, the services they provid
- [Can GenoPalate provide me an itemized receipt?](https://genopalate.gorgias.help/en-US/can-genopalate-provide-me-an-itemized-receipt-2132926.md): Yes. If your order confirmation email does not provide your provider enough information to reimbursement, you can email us at hello@genopalate.com with your order number and we'll be happy to generate an expanded receipt.
- [Can I use my FSA/HSA debit card?](https://genopalate.gorgias.help/en-US/can-i-use-my-fsahsa-debit-card-2132927.md): Yes! Your FSA/HSA debit card can be used at checkout when purchasing our DNA Analysis and Collection Kits.