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<p>If your order is not displayed in your account, it could be due to various reasons. For instance, your sample might have already reached our lab, and we typically send an email regarding your results once they are ready. On average, it takes a specific amount of time after the sample reaches the lab for the results to be processed and sent to you.</p>

If your order is not displayed in your account, it could be due to various reasons. For instance, your sample might have already reached our lab, and we typically send an email regarding your results once they are ready. On average, it takes a specif

Why is my order not showing up on my account?

What is the science behind GenoPalate?

How do you make the connection between my genes and nutrition recommendations?

What is a genotype?

What is the process of providing my DNA information?

What happens to my DNA sample at the lab?

Genetics

What nutritional insights will my DNA analysis provide me?

Can this report detect my food allergies?

I struggle with my weight, can GenoPalate help with this?

I’m a diabetic, can I still use GenoPalate’s product?

Nutrition

Are you doing nutrigenomic research at GenoPalate?

What is the purpose of this study?

What will I be asked to do if I participate?

How do I give my consent?

What is the cost that you could incur? Who is sponsoring this research?

What will happen to my sample and/or data?

How is my data protected and kept private?

Will the GenoPalate research team contact me in the future?

I am not comfortable answering some of the questions related to the research?

Do I have any alternatives to participating in this study?

I opted for yes/give my consent now I want to change my mind, what do I do?

Whom should I contact if I have any questions?

Research

What is biobanking?

Do I have to participate in biobanking?

What will I be asked to do if I enroll in biobanking?

Will I be charged for enrolling in biobanking with the GenoPalate laboratory?

Where will you store my DNA samples?

Do I have the option to withdraw from biobanking?

I still have questions, what should I do?

Biobanking

I just purchased my GenoPalate Report using existing data, now what do I do?

How do I upload my existing genomic data from 23andMe?

How do I upload my existing genomic data from AncestryDNA?

Can I purchase my GenoPalate Report with existing genomic data if I haven't received my results from 23andMe or AncestryDNA yet?

What file format should my genomic data be in? How do I get my data in this format?

I have genetic data that is not from 23andMe or AncestryDNA, can you use this to generate my report?

Existing DNA Registration

How do I register my kit?

Where can I find my product code?

What do I do if I forgot to register my barcode before sending my saliva sample to the lab?

DNA Kit Registration

Why do I have to complete a questionnaire during account creation?

Do I have to participate in genetic nutrition research?

What types of questions are you asking me?

Why are you asking me questions during account registration?

How will you use my answers?

Are my answers to these questions shared?

How do these questions impact my results?

I have not received my results yet, why are you asking me these questions?

Account Creation Questionnaire

What parameters have been put in place to protect and secure my DNA data?

What happens to my DNA after my report is generated?

What can I do to keep my account safe?

Is the existing genetic data upload secure?

How do you use my existing genetic data?

Once I receive my GenoPalate genetic nutrition results, can I have my DNA data and GenoPalate account deleted?

Where can I get more information on GenoPalate’s privacy and security policies?

DNA Data Privacy

How do you make recipes based on my DNA analysis?

Do you account for food restrictions/preferences when curating recipes?

How long does it take to receive my Personalized Recipes?

Where can I view my Personalized Recipes?

Personalized Recipes

What is the difference between the DNA Kit and Existing Data products?

What will I get in my genetic nutrition analysis?

How long will it take for me to get my genetic nutrition analysis?

How will I receive my genetic nutrition analysis?

How many food recommendations will I receive in my genetic nutrition analysis?

Can I purchase the analysis as a gift?

What if I have further questions after receiving my results?

Genetic Nutrition Analysis

Where do I go to purchase my GenoVit Personalized Supplements?

If I have any questions about my supplement formula or my supplement subscription, where do I go?

Personalized Supplements

When will my report be available after purchase?

How come I can't see this report in the online web version?

What is the science behind this panel/What do I get?

Are these results personalized to me?

Eating Insights Report

Do genes influence your stress?

Will this help me lose weight or improve my overall health?

Stress Insights Report

How do I schedule my 1-on-1 consultation?

What can I expect to get out of my initial consultation?

How long do I have to complete my 1-on-1 consultations?

1-on-1 Consultations

Does my GenoPalate order qualify for FSA/HSA reimbursement?

How much of my GenoPalate purchase is FSA/HSA eligible?

Do Dietitian Consultations or Personalized Supplements qualify for reimbursement?

Can GenoPalate provide me an itemized receipt?

Can I use my FSA/HSA debit card?

FSA/HSA

How can I access my raw DNA data if I no longer have access to the original provider?

Why is my order not showing up on my account?Updated 6 days ago