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How can I access my raw DNA data if I no longer have access to the original provider?
If you have previously uploaded your raw DNA data file to our platform, you may need to verify your identity by confirming your birthdate to access this data. If your raw DNA data was originally sourced from 23andMe or AncestryDNA, we recommend conta
How do I resolve login issues on my account?
To resolve login issues, please ensure that you are using the correct email address associated with your GenoPalate account, and that you enter it using all lowercase letters. If you have forgotten your password, you can reset it by clicking on the '
How can I upload my 23andMe DNA results to my account?
To upload your 23andMe DNA results, you will need to log in to your online GenoPalate account. Once logged in, you can proceed with uploading your raw data file. If you are unsure of the email associated with your account, please verify your account
Why is my order not showing up on my account?
If your order is not displayed in your account, it could be due to various reasons. For instance, your sample might have already reached our lab, and we typically send an email regarding your results once they are ready. On average, it takes a specif
What if I haven't received my test report yet?
If you do not see your test report or only see certain parts of it, such as the foods index and nutrition label, please ensure that your report has indeed been delivered. You can log into your account at the designated website using your email addres
How can I confirm if my account information is correct?
If you have questions about the status of your account or if your information is correctly registered, we are here to assist. You can reach out to us directly, and we can verify by checking your account details, such as confirming that your barcode i
What should I do if I received a confusing message about barcode registration?
If you receive a confusing message about your barcode registration, please discard it. This might happen occasionally, and we apologize for any confusion it may cause. If you have further questions regarding the status of your registration or account